A refund policy outlines the conditions under which a customer can return a product or service and receive their money back. Here’s a general template you might consider:
Eligibility: Specify who is eligible for a refund (e.g., only certain products, services, or customer segments).
Time Frame: Indicate the time limit within which a refund request must be made (e.g., 30 days from purchase).
Condition of Product: Detail the condition in which the product must be returned (e.g., unused, in original packaging).
Proof of Purchase: State what proof of purchase is required (e.g., receipt, order number).
Refund Process: Explain the steps for requesting a refund, including any necessary forms or contact information.
Processing Time: Inform customers how long it will take to process the refund once the request is approved.
Non-Refundable Items: List any products or services that are not eligible for a refund.
Shipping Costs: Clarify who is responsible for shipping costs if the product needs to be returned.
Exceptions: Mention any exceptions to the general policy, such as items bought on clearance or custom-made products.
Contact Information: Provide details on how to contact customer service for refund inquiries.
If you’re drafting a refund policy for a specific business or service, you’ll need to tailor these points to fit your particular needs and legal requirements.
